Returns & Claims at IT-Planet – Fast & Hassle-Free
Your satisfaction is our top priority. If a product does not meet your expectations or arrives with a defect, we are here to help. You can use this form to conveniently submit a return or warranty claim online.
For information about your statutory right of withdrawal, please visit our dedicated pages for Right of Withdrawal (Goods) and Right of Withdrawal (Services).
Please note that the statutory right of withdrawal generally applies only to consumers (B2C). Business customers (B2B) are generally not entitled to a statutory right of withdrawal or return. Returns from business customers are therefore only possible by prior agreement or as a gesture of goodwill.
Regardless of this, all customers are entitled to submit a warranty claim if goods are defective or faulty. Our customer service team will review your request promptly and assist you with the next steps in accordance with the applicable statutory warranty provisions.
