Short-term emergency support. Max. Response time of 30 minutes after ticket creation within LANCOM service hours. A LANCOM technician is available for a maximum of 1 hour to process the support case. Aimed exclusively at LANcommunity partners or contract customers (LANcare).
IT-Planet SmartCare service packages are individually configured for you. Whether in the event of a malfunction or a hardware failure, we will help you immediately via remote maintenance or on site with a qualified technician. Our service is available around the clock, 365 days a year. In contrast to the original service solutions, you can save up to 70% with our technician and software services.