Flexible contract terms
Customise your service contracts to suit your needs – even on a monthly basis.
IT-Planet SmartCare Services
IT Planet SmartCare ensures the reliable availability of your IT systems. Whether you need remote support, hardware replacement or on-site technicians, we offer flexible service levels with clearly defined response times and predictable costs.
Advantages of our SmartCare service
Simple contract management
All services under a single contract number – straightforward and clear.
Immediate
assistance
Fast support by telephone or remote access directly when problems arise.
Fast response times
Hardware replacement is carried out quickly with technician support if necessary.
Flexible device removal and addition
New or additional devices can be integrated at any time without changing the contract.
Maintenance service also for EOS devices
We continue to support your hardware even after the manufacturer's support has expired.
More than just service: discover our SmartCare models
With IT-Planet SmartCare, we offer you tailor-made support and services for your IT infrastructure, flexible and precisely tailored to your requirements.
Whether network components, servers, storage systems or security solutions: we respond immediately in the event of a malfunction. Depending on the service level you choose, we support you via remote maintenance, with prioritised telephone support or with a technician directly on site.
| Service | 10x5 NBD Compact | 10x5 NBD Advanced | 10x5x4 Express | 24x7x4 Premium | 24x7x4 Premium plus |
|---|---|---|---|---|---|
| Telephone hotline | ✓ | ✓ | ✓ | ✓ | ✓ |
| Individual contract term | ✓ | ✓ | ✓ | ✓ | ✓ |
| Hardware replacement | ✓ | ✓ | ✓ | ✓ | ✓ |
| End of life/end of service | ✓ | ✓ | ✓ | ✓ | ✓ |
| Operating system recovery | ✓ | ✓ | ✓ | ✓ | |
| Remote troubleshooting/remote support | ✓ | ✓ | ✓ | ✓ | |
| Troubleshooting with on-site technician | ✓ | ✓ | ✓ | ✓ | |
| OS recovery | ✓ | ✓ | ✓ | ✓ | |
| Within 24 hours | ✓ | ✓ | ✓ | ✓ | |
| SmartActive (monitoring) | ✓ | ✓ | ✓ | ✓ | |
| Firmware updates from the manufacturer | ✓ |
FAQ – Frequently Asked Questions
IT-Planet SmartCare is a fully customisable IT service that provides fast and reliable assistance in the event of technical issues, hardware failures, or system problems – either via remote support or on-site by qualified technicians. SmartCare offers a cost-efficient alternative to manufacturer-based services such as Cisco SmartNet or HP Care Pack.
SmartCare covers IT hardware and infrastructure components that you either purchase through IT-Planet or already have in use – ranging from networking equipment to servers, storage, and security or communication solutions. The service is manufacturer-independent and can be configured for many types of devices.
SmartCare operates with clearly defined response times and Service Level Agreements (e.g., 10x5 or 24x7x4), specifying when a technician or support service will be provided, depending on the package you choose.
Yes! SmartCare offers service and maintenance even for devices that have reached the end of manufacturer support (End-of-Service / End-of-Sale). This ensures that your systems remain productive for longer.
SmartCare is individually configured for each customer. To request a quote, you can submit an enquiry via the IT-Planet website form or contact the sales team directly.
SmartCare provides similar services to many manufacturer service packages, but is more flexible, often more cost-effective (with potential savings of up to 70%), and independent of the support status of your devices.
Advantages of our SmartCare service
Flexible contract terms
Customise your service contracts to suit your needs – even on a monthly basis.
Simple contract management
All services under a single contract number – straightforward and clear.
Immediate
assistance
Fast support by telephone or remote access directly when problems arise.
Fast response times
Hardware replacement is carried out quickly with technician support if necessary.
Flexible device removal and addition
New or additional devices can be integrated at any time without changing the contract.
Maintenance service also for EOS devices
We continue to support your hardware even after the manufacturer's support has expired.
Advantages of our SmartCare service
Flexible contract terms
Customise your service contracts to suit your needs – even on a monthly basis.
Simple contract management
All services under a single contract number – straightforward and clear.
Immediate
assistance
Fast support by telephone or remote access directly when problems arise.
Fast response times
Hardware replacement is carried out quickly with technician support if necessary.
Flexible device removal and addition
New or additional devices can be integrated at any time without changing the contract.
Maintenance service also for EOS devices
We continue to support your hardware even after the manufacturer's support has expired.
Advantages of our SmartCare service
Flexible contract terms
Customise your service contracts to suit your needs – even on a monthly basis.
Simple contract management
All services under a single contract number – straightforward and clear.
Immediate
assistance
Fast support by telephone or remote access directly when problems arise.
Fast response times
Hardware replacement is carried out quickly with technician support if necessary.
Flexible device removal and addition
New or additional devices can be integrated at any time without changing the contract.
Maintenance service also for EOS devices
We continue to support your hardware even after the manufacturer's support has expired.
Advantages of our SmartCare service
Flexible contract terms
Customise your service contracts to suit your needs – even on a monthly basis.
Simple contract management
All services under a single contract number – straightforward and clear.
Immediate
assistance
Fast support by telephone or remote access directly when problems arise.
Fast response times
Hardware replacement is carried out quickly with technician support if necessary.
Flexible device removal and addition
New or additional devices can be integrated at any time without changing the contract.
Maintenance service also for EOS devices
We continue to support your hardware even after the manufacturer's support has expired.